DMT Vape Official – Refund & Return Policy

Overview

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. A receipt or proof of purchase is required to process your return.

Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

✅ Approved refunds will be processed, and a credit will be applied to your original payment method within a few days.

Late or Missing Refunds

If you haven’t received your refund yet:
1️⃣ Check your bank or payment account again.
2️⃣ Contact your credit card company—it may take time before the refund is posted.
3️⃣ If you still haven’t received it, please reach out to us at [email protected]

Exchanges

We only replace items that are defective or damaged during processing and delivery. If you need an exchange for the same item, email us at [email protected]

Shipping Returns

📌 To initiate a return, email [email protected] with your request.

📌 Customers are responsible for return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

📌 If returning higher-value items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Need Help?

For any refund or return inquiries, contact us at [email protected]

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